Refund Policy
Most products are made or programmed specifically for each customer, but that does not remove your rights if something arrives damaged, defective, or materially different from what was approved.
Most Smaacaad products are custom-made or programmed to order. That means returns and refunds are generally limited once production, printing, engraving, or programming has started. However, if a product arrives damaged, defective, or materially different from the approved order details, we will work with you on a repair, replacement, or refund as required by applicable law.
Our cards, stands, review products, and other NFC items are often produced specifically for one customer. Once a personalised or programmed product has entered production, it usually cannot be resold or reused for another order.
For that reason, custom products are generally non-returnable after production begins, except where the item is defective, damaged, incorrectly produced, or where a refund or replacement is required by law.
If you need to cancel or change an order, contact us immediately by email or WhatsApp. If work has not started yet, we may be able to help.
Once production, printing, engraving, programming, or dispatch preparation has begun, cancellation or change requests may no longer be possible or may involve charges for work already performed.
Please inspect your order as soon as possible after delivery. If an item arrives damaged, has a manufacturing defect, does not function as reasonably expected out of the box, or is materially different from the approved specification, contact us as soon as reasonably possible, ideally within 48 hours of delivery.
Please include your order details and clear photos or a short video where helpful. Depending on the issue and what is appropriate under the circumstances, we may repair the product, replace it, or issue a refund or partial refund in line with applicable law.
The following are generally not refundable once confirmed or delivered, unless required by law:
- personalised or programmed products after production has started - orders based on incorrect information, spelling, usernames, links, branding files, or shipping details supplied by the customer - issues caused by third-party platform changes, account restrictions, or link destinations outside our control - normal minor variations that do not materially affect the approved order or product use
We are not responsible for carrier delays, customs delays, failed delivery attempts caused by incorrect addresses, or delays outside our reasonable control. If a parcel is lost or damaged in transit, contact us promptly and we will review the best route with the carrier and, where appropriate, help with a replacement or claim process.
If a refund is approved, we will generally return the funds to the original payment method where feasible, or to another lawful and mutually agreed method if needed. Processing times can vary depending on banks, payment providers, and the payment method originally used.
This policy does not remove or limit rights that cannot be excluded under applicable UAE consumer protection law or any other mandatory law that applies to your order. Where law requires a repair, replacement, price reduction, or refund, those rights remain available regardless of any other wording in this policy.
If you have a concern about an order, we want the chance to fix it quickly and fairly.
Email: smaacaad@gmail.com WhatsApp: +971 58 502 0587 Address: Dubai Media City Building 4, Al Sufouh, Dubai Media City, Dubai, United Arab Emirates
Last updated: March 8, 2026
