This page explains how Smaacaad collects, uses, shares, and protects personal data when you browse the site, contact us, or place an order.
This Privacy Policy explains how Smaacaad collects, uses, stores, and shares personal data when you browse our website, contact us, place an order, request support, or submit an enquiry or collaboration form.
We have written this page to reflect how the website actually operates today. It is designed to support our obligations under applicable UAE privacy rules, including the UAE Personal Data Protection Law, and to follow GDPR-style transparency standards where they apply.
Smaacaad is the controller of the personal data described in this policy for the website and customer interactions we manage directly.
Contact details: Smaacaad, Dubai Media City Building 4, Al Sufouh, Dubai Media City, Dubai, United Arab Emirates. Email: smaacaad@gmail.com. WhatsApp / phone: +971 58 502 0587.
Depending on how you interact with us, we may collect your name, phone number, email address, shipping address, city, country, order preferences, product customisation details, social profile links, follower information submitted in collaboration forms, and the content of messages you send to us.
We also collect limited technical and usage data such as IP address, browser or device information, approximate location based on IP, referring pages, and website interaction data through analytics and standard server or hosting logs.
If you contact us through WhatsApp, Instagram, Facebook, or other third-party platforms, those platforms may also process your data under their own privacy policies.
We use personal data to respond to enquiries, review collaboration applications, prepare quotations, process and fulfil orders, confirm customisation details, arrange delivery, provide after-sales support, update programmed links where requested, and keep basic internal records.
We also use data to secure the website, detect abuse or fraud, understand traffic and performance, improve our products and pages, comply with legal obligations, and protect our legal rights if a dispute arises.
We do not sell personal data. We do not publish customer information except where you explicitly ask us to do so, such as when you provide content or branding that must appear on a custom product or landing page.
Depending on the context and the law that applies to you, we process personal data based on one or more of the following grounds: your consent, steps taken at your request before entering into a contract, performance of a contract, our legitimate interests in operating and improving the business, and compliance with legal obligations.
Where the law requires consent for a specific activity, such as certain direct marketing or non-essential tracking technologies, we ask for that consent before enabling the relevant processing.
We may share personal data with service providers who support our business operations, such as website hosting providers, analytics providers, payment or invoicing partners, delivery partners, cloud or communication tools, and contractors who help us fulfil customer requests.
We may also share data with competent authorities, regulators, courts, insurers, advisers, or enforcement bodies where required by law or reasonably necessary to exercise or defend legal claims.
We require service providers acting on our behalf to handle personal data only for authorised purposes and with appropriate confidentiality and security measures.
Our service providers or tools may process data in countries outside the UAE or outside your own country. Where cross-border transfers occur, we aim to use appropriate safeguards required by applicable law, such as contractual protections, provider security commitments, or another recognised transfer mechanism.
If you want more information about international transfers relevant to your data, you can contact us using the details in this policy.
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including customer support, accounting, fraud prevention, dispute resolution, warranty handling, and legal compliance.
For example, enquiry and collaboration records may be retained for follow-up, sales administration, and record-keeping. Order and transaction-related records may be kept longer where required for tax, accounting, or legal reasons.
The website uses standard web technologies, including cookies or similar tools, to keep the site working, remember basic preferences, and understand traffic patterns. We currently use Google Analytics as an optional analytics tool to measure site usage and improve the website experience.
Where required, non-essential analytics only run after you accept them through our cookie banner. You can reject analytics, or revisit your choice later through the cookie preferences link in the footer. You can also control cookies through your browser settings, although blocking some cookies may affect how parts of the site work.
If you contact us from a third-party platform such as WhatsApp or social media, that platform may also place its own cookies or trackers under its own policies.
Subject to applicable law, you may have the right to request access to personal data we hold about you, request correction of inaccurate data, request deletion, restrict or object to certain processing, withdraw consent where consent was used, and request a portable copy of data you provided to us.
If GDPR applies to your request, you may also have the right to object to direct marketing and certain profiling or automated decision-making. We aim to respond within a reasonable time and, where GDPR applies, ordinarily within one month unless an extension is legally permitted.
To exercise your rights, contact smaacaad@gmail.com with enough detail for us to locate your records. We may ask for reasonable verification before taking action.
We may contact you about your enquiry, order, support issue, collaboration request, or a related business follow-up. We will not use your consumer data for marketing in a way that is prohibited by applicable law.
If you no longer want promotional communication from us, you can ask us to stop at any time.
Our website and products are intended for adults and business users. We do not knowingly collect personal data from children in a way that requires parental authorisation under applicable law. If you believe a child has provided us personal data, contact us and we will review the request promptly.
We use reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. No website or transmission method is completely secure, but we work to apply protections appropriate to the nature of the data we handle.
We prefer to resolve privacy concerns directly and quickly. If you have a question or complaint, please contact us first at smaacaad@gmail.com.
You may also have the right to complain to a competent supervisory or consumer authority, depending on where you are located and which law applies to your request.
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The latest version will always be posted on this page with the updated date shown below.
Last updated: March 8, 2026
